Accoutability seems to be an often used and yet misunderstood word in organizations today. This week I had the opportunity to see up close and personal what "real" accountability is!
There is a program called Measurable Management created by Robin Byrne, a jovial Englishman. The program engages frontline supervisors and employees in making the necessary changes to increase productivity, profitability and efficiency. It empowers those employees to take action based on the two to three key organizational initiatives. It literally will change the company's culture.
The four to six month process provides an introductory meeting, nine group meetings, presentations and a wrap up meeting. It is very experiential and the group exercises always bring home critical points. The end result speaks for itself. Robin and Denny told success story after success story of organizations that had utilized the process. It literally changed the way they did business.
One of the key components is a customer focus and really taking time to listen to his/her needs. To find out more information go to http://www.measurablemanagement.com/ or leaderfuelnow.com.
For this week's question, what does accountability mean to you?
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