Leadership

Today I had the opportunity to hear M. Susan Chambers speak at The Pryor Center for Leadership at William Jewell College in Liberty, Missouri. She is currently the Executive Vice President of the Global People Division for Walmart. Her reach extends to 2.2 million employees that impact over 200 million customers. She was the first woman on the executive team and reports directly to the CEO. In fact, her office is next door to his.

What impressed me most was her authenticity and transparency. She was as willing to share the successes as well as the setbacks. She really understood as a leader that at the end of the day it's the people that are important (both professionally and personally). Susan shared how being a student of people is vital, as well as continuously improving her skillset.

I have always believed that listening and asking powerful questions are the two most critical skills for effective leadership. Susan confirmed this today when she said, "It starts with being a good listener". She encouraged us to take a genuine interest in people.

A question I posed, was "how do you find balance (she appeared to be very sane for one with so much responsibility)?" Her response was simple. I make sure I am in good physical and spiritual shape. She prays alot. Susan is also surrounded by people that don't let her take herself too seriously. This is good advice for all of us!

Susan is one of those individuals that you meet and forever leaves an imprint on your heart. In my opinion, she represents the essence of leadership. What do you believe to be critical skills for successful leadership?