Theory U: Part 2

Earlier this month I introduced the concept of Theory U.  We discussed the listening that is required to find new solutions to complex problems.  In addition to listening differently, we must also have different conversations that will allow those solutions to emerge.

C. Otto Scharmer identifies four levels of conversations.  They are as follows:

1. Downloading: In this type of conversation, an individual rarely says what is on her/his mind.  It is polite conversation.  It prevents individuals and teams from talking about what is really happening.  When asked how you are, the response "I am fine"  is downloading.  This conversation simply reenacts existing rules and phrases.
2. Debate:  Participants speak their minds.  She or he are willing to take a different stand or point of view which may challenge the dominant view. Debate is often used as a tool to beat the opponent.
3. Dialogue:  In this type of conversation, individuals listen more carefully and move away from debate.  It involves inquiry into the other(s) views/positions.  It relates to Stephen Covey's habit of "seek  first to understand, then be understood".   It is appreciation for the other person's perspective.
4. Presencing:  This stage of conversation provides a deeper connection to the essence of our work and who we are.  Collectively, participants find common ground, solutions, and have a deep sense of purpose.  There is an irrevocable bond that exists between the parties involved in presencing.   

We most often operate at the levels of downloading and debate.  How would our organizations and our lives change if we made a conscious effort to operate from dialogue and presencing?

Theory U: Part I

Once in awhile I read a book that really impacts me at a deeper level.  Theory U by C. Otto Scharmer is such a book.  Organizations are faced with a complexity of issues.  Scharmer addresses how to find the solutions for these issues.   

Listening and where we focus our attention is key.  There are four levels of listening he has identified as follows:

1. Downloading:  How many times have you been in a conversation and said to yourself, "I have heard this all before?"  This type of listening reconfirms our habitual judgements, or what we already know.  
2. Factual: In this type of listening we turn off the voice of judgement that is present in downloading. We pay attention to the facts and information we do not already know.  We ask questions and listen to the answers.  It is the basic listening mode of good science and is focused on the facts.
3. Empathic:  We listen from the other person's perspective. We see the world through her/his eyes.  In order to do this we must have an open heart and feel as the other person does. 
4. Generative:  In this type of listening we are changed by the conversation.  We are more present and authentic.  It is listening from the emerging field of future possibilities.

Most of us listen from levels 1 and 2.  However, to solve the myriad of problems facing our organizations, it is critical we learn to listen from levels 3 and 4.

Where do you find yourself listening most often?